Teresa, thanks for your response as I would have never guessed this. Can you also understand that thousands
(if not millions) of users have been trained the "traditional way" to create a SR so I feel that that method should be updated to help users figure out how to get there that way. Also, I must point out that "Request Technical Support:ProjectWise powered by iTwin" doesn't mention Infrastructure Cloud and I still don't know that many would know how to get there...
To create a Service Case from Infrastructure Cloud, just click on the Resource Center - Technical Support and select Design or Build depending on the type of project you want to create the Service Case for. This will open a specific Service Case page.
For documentation, from the Resource Center, select Knowledge Center and Design or Build. The links will redirect you to our Bentley Communities Resource Centers.
Teresa, thanks for your response as I would have never guessed this. Can you also understand that thousands
(if not millions) of users have been trained the "traditional way" to create a SR so I feel that that method should be updated to help users figure out how to get there that way. Also, I must point out that "Request Technical Support:ProjectWise powered by iTwin" doesn't mention Infrastructure Cloud and I still don't know that many would know how to get there...
To create a Service Case from Infrastructure Cloud, just click on the Resource Center - Technical Support and select Design or Build depending on the type of project you want to create the Service Case for. This will open a specific Service Case page.
For documentation, from the Resource Center, select Knowledge Center and Design or Build. The links will redirect you to our Bentley Communities Resource Centers.